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Complaints Handling

Credit Consultants Group Pty Ltd strives to deal with its customers in a professional and ethical manner.

Credit Consultant’s Complaints Handling Procedure, in accordance with the Australian Standards for Complaints Handling AS ISO 10002-2006, promotes timely and efficient handling of complaints in a fair and objective manner.

It is our aim to provide an extremely high standard of service when dealing with your file.  It is our policy to treat you as an equal and provide you with fairness, courtesy and above all consistency. 

Please be advised that Credit Consultants defines a complaint as a tracked problem. Therefore, the appropriate department at Credit Consultants must first have dealt with any issues prior to a complaint being able to be lodged. This potentially allows the issue to be remedied prior to the stage of becoming a formal complaint.

If you wish to make a complaint:
Please telephone 1800-136-983 and ask to speak to an appropriate Supervisor.  Our Supervisors are trained to be able to assist you.

If you, following this conversation or communication, believe that the issue has not been resolved to your satisfaction, Credit Consultants provides the opportunity for this issue to be formalised through the completion of our Complaints Lodgment Form.

Please click here to complete an online complaint form; this form will be directed to our Complaints Handling Officer.

You can also write to:

The Complaints Handling Officer
Credit Consultants Group PTY Ltd
GPO Box 2624, Melbourne,VIC 3000
 or email Attention: The Complaints Handling Officer

Or phone 1800-618-930 and ask to speak to The Complaints Officer who will undertake to review your file within 2 working days, and will respond with advice of resolution within 30 days.