Success Stories

Heartland Bank has partnered with Credit Consultants to outsource aspects of our credit control function to them.

This ranges from early collection telephone calling to phoning more aged accounts.

Credit Consultants acts as an extension of our own business, making contact with customers on our behalf, in our name. The customer contact aims to negotiate appropriate payment arrangements on outstanding accounts, and secure customer retention.

Credit Consultants has delivered a high level of service, focused on our philosophy of providing good customer outcomes, customer care and brand protection – key outcome requirements for us.

We are a leading insurance company. We began our relationship with Credit Consultants by utilising their debt recovery service.

As our partnership has evolved, we have also made use of Credit Consultants Early Collection Calling service, which we use to contact our customers who have stopped making premium payments.

As a trusted partner to our business, the calls made by Credit Consultants are made in our name, with customer retention being our required key outcome.

Credit Consultants has not only assisted with customer retention, but has helped improve our cash flow position, not to mention savings in staff costs.